WHY FIND & FINANCE?
We all know the stigmas behind buying a used car, or even a new car for that matter.
When Mike our director set up this company back in 2018 his main focus was to transform the customer experience when buying a used vehicle, creating a service that is simply unrivalled in the UK.
The motive was simple – after 6 years working closely with hundreds of independent dealerships, franchised dealerships and regional/national car supermarkets – what became clear to him was that the focus was nearly always on ‘selling the car’ rather than providing the customer with a service tailored to them – a service that helps and guides them through the various difficult stages of ‘car buying’
We carried out some consumer research and below are some of the comments as to what consumers find the most frustrating when dealing with businesses within our industry.
‘Lack of transparency in costs and attempting to sell cars at overinflated prices’
‘Being patronised as a young woman with not a lot of knowledge of cars’
‘Lack of communication, lying about condition of vehicle’
‘Not telling the truth and mis communication’
So how are we different?
Find & Finance changes the dynamic of the traditional vehicle sales business model. Our business model is based heavily on advice and recommendation – working for and on behalf of the customer throughout the entire journey when buying a new or used vehicle.
The two main reasons people use our service are Saving Time & Peace of Mind.
After every ‘sale’ we send our customers a feedback form and below are some of the comments that we have received.
‘Simple, supported me throughout, clear on costs and professional service.’
‘Great company, very patient, and nothing too much trouble’
‘So glad I dealt with you all, from a great conversation with Mike at the beginning, to the car being safely delivered with a smile – excellent!’
‘All round service where I feel your company is on my side, putting my interest first’
So you wont be surprised to hear that 100% of our customers that carried out our survey would highly recommend using our service.
If you are looking for a new or used car or would just like some advice then please either check out our website www.find-and-finance.co.uk, drop us an email sales@find-and-finance.com or give us a call 0333 006 3825.
